NJ Customer Care offers you with a 'Single Service Point' to all the advisors to help solve their customer queries. Our centralised team of Customer Care Executives would solve your queries at the earliest. You can also view the latest status of all your queries online.

As an NJ Advisor you may submit your queries to Customer Case Executives by …

• Telephonic
  
• Email or
  
• Online directly through your Advisors (Partners) Desk

 NJ has also introduced a TOLL FREE number for NJ Customer Care. Members of NJ Fundz Network can now call on 1800 233 0155 from throughout India and submit their Queries.

Customer Care Objectives:

• Solve customer queries within defined turn-around times
  
• Serve Advisors as single contact point for all service related issues
  
• Provide complete transparency and information to customers on queries
  
• Set a quality customer service benchmark in the industry

Query Management

• Automated On-line Query Management Module is used to efficiently handle the queries of our Advisors/Associates.
• Query entered is automatically forwarded to concerned person who can immediately solve the same.
• Status is updated online and turn around time for different types of queries defined.
• Alerts for unsolved queries is automatically shooted to the higher management in instill discipline
• Stringent actions taken against non-compliance